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Update Your Details

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Welcome to the HSBC Online Customer Information Review Portal Our systems rely on having the most up-to-date customer information to do their job of detecting financial crime. To do this, we will regularly ask you to update your personal and company information with us. Let’s get started This portal is arranged into the following sections: Business Details Transaction Details Ownership and Key Controllers Funding Details Each section has been prepopulated with the information we already hold about your company. Please review the questions in each section and provide us with updated information where appropriate. If you can’t finish the review in one go, press save at the bottom of the page and log out. Logging back on To log back in, please follow the same process as you did to access this page - visit our website (www.business.hsbc.ca), click on ‘Log on’ and select ‘Customer Information Review’. You will be asked to provide your reference code and your mobile phone number again, and a new password will then be sent to your phone for you to securely log in. You will then be able to continue from where you left off. Your account will be updated once the online review is fully completed. If any further information or documentation is needed, we’ll let you know by email. Why are we doing this: HSBC Safeguard – protecting our customers from financial crime. In today’s increasingly connected world there’s a greater need for banking security. That’s why we’ve introduced HSBC Safeguard – a series of initiatives, including the HSBC Customer Information Review Portal, designed to better protect all our customers from financial crime. To learn more about HSBC Safeguard, visit www.hsbc.ca/safeguard. Need help? If you have any questions, please call our Customer Information Review team at 1-866-808-4722 between 9:00am – 8:00pm ET Monday to Friday, and we will be happy to help. If you are calling from outside Canada/United States, please call us collect at 1-604-216-2200. Thank you for your help. We look forward to receiving your completed review soon.

Basic details

What is the Customer's local legal entity structure?
Choose from the drop down list
Note: All questions in this section will refer to this entity unless we say otherwise
This could be your passport number or the number from another official identification document (ST)
What is your date of incorporation / establishment? is a date and must be in the past. The date format is DD/MM/YYYY
Please provide information on your ultimate parent company
Is your ultimate parent/group/partner listed on any stock exchange?
Are you a commercial operating business or a holding company? Indicate if the business is an actual operating enterprise or if it is holding entity that owns other companies or assets.
What is the risk rating generated by HSBC FCCRRM?
Is the Customer an Acceptably Publicly Listed Entity?
Is the Customer an Equivalently Regulated Financial Institution?
Are you listed on any stock exchanges?

Comments

Business details

Nature Of Business Field Set
Please specify the nature, type and scope of your business
Please specify the type of products / services provided by your company
The following questions are about the countries where you trade
Country

Country

Please enter value between 0 - 100.
Please enter value between 0 - 100.
Please provide information on your key customer
Are you reliant on any one key customer for more than 50% of your business activities?
If more than one applies, please select all those that are relevant
Material changes may include changes to ownership, company name, parent company, countries of operation, nature of business, products/services etc.
Please enter a decimal value greater than or equal to 0.
Please enter a decimal value greater than or equal to 0.
Please enter a decimal value greater than or equal to 0.
The following questions relate to Bearer Shares
Are you capable of issuing bearer shares? The articles of incorporation or other registration documents will indicate if bearer shares have been issued or if the business has the capability of issuing bearer shares.
Is your country of incorporation in either:
- A jurisdiction where bearer shares are not permitted by law, or
- An approved jurisdiction for bearer shares, i.e. the jurisdiction has enforced legislation that requires bearer shares to be registered in a public registry?
Have you issued bearer shares? The articles of incorporation or other registration documents will indicate if bearer shares have been issued or if the business has the capability of issuing bearer shares.
Have any intermediate owners within the country group ownership structure issued / capable of issuing bearer shares? An Ultimate Beneficial Owner (UBO) is usually an individual who ultimately owns a legal entity and/or the person on whose behalf a transaction is being conducted. The UBO is any individual or government body that owns, has the right to vote, or has the power to sell or direct the sale of a class of the business’ voting securities of an Intermediate Owner.<br /> <br /> An Intermediate Beneficial Owner (IBO) is an entity or legal arrangement (e.g. a structure such as a Trust or Foundation) identified as existing within the corporate structure that sits between your business and the UBO (as defined above) in the ownership chain.
Have these bearer shares been cancelled and reissued in the registered form and included in a register of shareholders?

Comments

Contact details

Select address type
Channel Islands
Is the principal business address the same as the registered office address? This is the address where the business’s head office or main place of operation is located.
Is the principal business address the same as your residential address?
Select address type
Channel Islands
Is the correspondence address the same as the registered office address? The correspondence address is where the post mail is received
Is the Correspondence Address the same as the current Residential Address of the Sole Proprietor?
Select address type
Channel Islands
Provide the URL for the business website.

Comments

Financial information

Please select the currency to be applied to monetary amount entered in this form
Select the most relevant key financial data for the business (You can select multiple items)
The annual revenue is the total sales or income generated over the last fiscal year from all products or services. This is different from profit; it's the amount of revenue generated before any expenses.
Please enter a decimal value greater than or equal to 0.
Please enter a decimal value greater than or equal to 0.
If more than one applies, please select the multiple sources
PCM Indicator

Comments

This section will help us to understand more about the ownership of your business as well as any other connected parties. Beneficial owners:
A beneficial owner is an individual or an entity who owns or exercises control over your business through either; their shareholding or other ownership interest in your business; control over the voting rights; exercising other control over the composition and/or the voting of the Board of Directors A beneficial owner can also be the party on whose behalf a transaction or activity is being conducted. Ultimate beneficial owner (UBO):
UBO is usually an individual who ultimately owns a legal entity and/or the person on whose behalf a transaction is being conducted. The UBO is any individual or government body that owns, has the right to vote, or has the power to sell or direct the sale of a class of the business’ voting securities of an Intermediate Owner.
An intermediate beneficial owner (IBO):
IBO is an entity or legal arrangement (e.g. a structure such as a Trust or Foundation) identified as existing within the corporate structure that sits between your business and the UBO (as defined above) in the ownership chain.
A corporate / partnership firm will have one or more ultimate beneficial owner(s) / partner(s). This might be an individual or a sovereign (state owners) entity or family group of individuals.
Key controller (KC):
Is someone who is elected or appointed to exercise more direct control over the legal entity, by participating in the governance or senior executive activities of the business. Key controllers typically set the strategic direction of the entity. The title given to a key controller varies. Most commonly, a key controller will include the Chief Executive Officer (CEO), Chief Financial Officer (CFO), managing partner and chairman of the board. Usually, control is exercised jointly with other directors / senior executive management.
Director:
A director is an appointed member of a business board and may be either an executive or a non-executive. The roles and responsibilities of a board of directors will vary according to the type of entity. For entities, certain directors and managers will be classified as key controllers, due to their ability to exercise significant control over an entity and to have a substantial influence over the day-to-day management of the business.
Direct appointee:
A direct appointee is a person authorised by the business to act on its behalf for the banking relationship and also to delegate authority to others to represent the business in more limited circumstances, e.g. the company secretary. The direct appointees may appoint authorised signatories. Direct appointees cannot be a key controller but are typically appointed by key controllers or the board of directors.
Other related party:
Other related parties support or provide advice to the business, but sit outside of the management or ownership structure.
Examples of other related parties include: lenders in syndicated lending deals, arranger in Special Purpose Vehicles, insurance manager in captive insurance.
This section will help us to understand more about the ownership of your business as well as any other connected parties. Key Controller (KC) - Someone who is elected or appointed to exercise more direct control over the legal entity, by participating in the governance or senior executive activities of the business. Key Controllers typically set the strategic direction of the entity. The title given to a Key Controller varies according to the type of entity, country of operation, and country of incorporation / registration / formation.

Sole Trader

Please provide details of the Sole Proprietor of the business
Date of Birth
Residential Address
Select address type
Channel Islands
Residential addresses held during the last three years?
Permanent Residential Address
Select address type
Channel Islands

Ultimate Beneficial owners

Please provide details of all individual Ultimate Beneficial owners who have 25% or more ownership in the business (note: please also provide individuals who belong to a family group that collectively own more than 25% of the business)
Owner

Owner

Please enter value between 0 - 100.
What is their permanent residential address?
Select address type
Channel Islands
Does this individual belong to a family group that collectively owns more than 25% of the business?
If more than one applies, please select the multiple countries
If more than one applies, please select the multiple countries

Government Ultimate Beneficial owners

Do you have any Government Ultimate Beneficial owners who have 25% or more ownership in the business?
Government owner

Government owner

Please enter value between 0 - 100.
What is the operating address?
Select address type